Category | It service management process | Systems engineering system process management document
It service management process



is the way that Network 





(the creator of Sniffer &

;) has deployed Distributed Sniffer &

; since the 







. While the product that you are 



may be from another or Open-Source 




,( i.
. Eth
r
al &r
g;/ Wir
Shark ®), 


process is time honored and as 


, is considered to 
"Best Practice."



design is meant to assure 


the NIC that is listening 
the Monitor 
not sending any packets it


. The Monitor Card 




have no protocols bound to itself and 





in promiscuous 


. Additionally, the PC should be as 





as possible and 

phoning home to vendors because 










software it has loaded.


process is to 


a company's standard 




and customize it by removing anything that 
not needed to 





the role of a 






Analyzer. Any software that is not 


of 

laptops OS requirements should be 









. Once the laptop has been 






down this 

, load the Open Source Protocol Analyzer of 


choice and 


it.
Once 





is satisfactorily completed, save an 



of the laptop to be 


to generate other 


Source Laptop Protocol 







.
System Requirements:






4 
higher.
1GB Memory or 




.
2 NICs. One 
which is 10 0Mbs (

Gigabit) to be used as the Monitor Card. (NOTE: Th
process 
not appropriate for Gigabit Monitoring.)
Remote Control 






(i .
. VNC) that supports Fil
Transfers from 

laptop acting as a Pro
col Analyzer 
the PC used 
the 





Transaction Analyst.
Two NICs:
1
NIC - Monitor 


- 
IP bound to the card. This card just 





in 









mode. It is the one 


is attached to the Monitor Port 
the Switch. This should 
a 100 Mbs NIC.
2nd NIC - Transport 


IP is bound (static) 
that this card can be 


on the Intranet to access the remote 





function 
the PC. This can 
Gigabit if that is 

that is available.




Configuration Issues:
No Management 






(

, Radia, etc.) enabled. No management of 


device other than remote 





.
Virus Protection (only if it it service 





management process is considered mandatory 
company policy). However, 


laptop should have 
email client or any 



software that will want to connect to 

Internet (with the possible exception of Time Services).
Firewall rule can always be 





to 





its isolation from the public Internet except 
approved 





.
A Time 




should be in 



to keep the various Protocol 






Laptops in sync. This 

be an Internet 




if Company Policy permits or a local 






source.
The laptop 




not be a member 
the Company Domain. One 


into 

PC itself, locally or 

remote control.
All 





in switches are to 
bi-directional.







creating a shared folder to act 
a Trace File depository. This is 








, but can be helpful as these 



can easily grow too 



for many 







email policy size limits.
Use 




on the Laptop to allow 









of the large 



files to speed up transfer.
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